Shipping and Returns

All orders will be posted either by Express or Registered via Australia Post for $15.00 AU (per postal address within Australia).  All orders over $200.00 will be posted out complimentary to one address.  

NSW, QLD, VIC, SA:  Please allow 3-5 working days to receive your order.

WA, NT, TAS:  Please allow 7-10 working days to receive your order.   

International orders will be shipped for $25.00 AU.  Please allow 12-14 working days.  

If the item OR fragrance of Soy Candle you have chosen is not in stock, you will be notified and time of delivery may be longer. 

With returns, please email us at sales@kartouche.com.au to notify us.  You then have 10 days from date of purchase (nationally) and 21 days (internationally) to return item as long as it has not been worn. If you have a faulty item, please specify the fault.  Items are classified as faulty if they are received damaged or become faulty within a reasonable period and this is at our discretion to determine.  Subject to inspection of the returned item, we will provide you with the option for the item to be replaced, to select an alternative item or receive a refund.  Please note we do not offer exchanges on Earrings or sale items.